Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Our Refund Policy

Last updated: April 2026

Our Promise

We want you to feel completely comfortable using our service. This page explains, in plain English, when a refund may be possible.

When You May Be Entitled to a Refund

We look at every refund request kindly, on a case-by-case basis. If our team has not yet started looking at your details, you'll usually be entitled to a full refund. If our review has already begun, a partial refund may be possible — depending on how far along we are.

How to Ask for a Refund

To request a refund, please write to our friendly team through our Contact page or visit our Cancel My Application page. Please include your reference number and a brief note explaining your request.

Please write to [email protected] from the email on your account. A specialist will reply within the typical 24-hour window with the simple steps to follow.

How Long It Takes

Approved refunds are usually processed within 5 to 10 working days. Your bank may take a little longer to show the refund in your account.

A Note About the Government Fee

Any fee charged directly by the UK Government for the ETA itself is not within our control and is not eligible for refund through our service.