Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Last updated: March 2026

Overview

This Refund Policy explains the circumstances under which refunds may be issued for services provided through UK ETA Entry Portal. We encourage all users to review this policy carefully before submitting their application and associated payment.

Important information:

  • Refunds apply only to service fees under specific conditions
  • Government charges cannot be refunded once the application is submitted
  • Eligibility depends on the timing and stage of your application

Service Fee Structure

Our platform charges a service fee that covers the processing, review, and administrative handling of your UK ETA application. This fee is collected at the time of application submission and supports the infrastructure, verification systems, and customer support resources that facilitate your application experience.
This fee is independent of any official government charges. Fees paid to government authorities are outside our control and are not recoverable after submission.

Eligibility for Refunds

You may qualify for a refund in the following cases:

  • Early cancellation: If you cancel your request within 24 hours of completing the payment, and your application has not yet been forwarded for processing.
  • Repeated transactions: If your account was charged more than once for the same request due to a payment issue.
  • Platform-related issues: If a technical problem on our system stops your application from being successfully processed.
  • Incorrect billing: If you were charged an amount that does not match the service provided.

Non-Refundable Circumstances

The service fee is generally non-refundable once your application has been submitted for processing. This includes situations where:

  • Cancellation requests submitted after the initial 24-hour period
  • Your application has been reviewed and a decision has been rendered
  • Your application was declined due to ineligibility or inaccurate information provided
  • You decide to cancel your travel plans after submitting your application
  • Rejections caused by invalid, missing, or inaccurate applicant details
  • Changes in personal plans after the process has begun
  • You submitted incorrect information that requires a new application

How to Request a Refund

To request a refund, contact our support team through the Contact page with your application reference number, payment details, and a clear explanation of the reason for your request. Our team will review your case and respond within five to seven business days with a determination.

Processing Time for Refunds

Once approved, refunds are typically issued within 5–10 business days.The refund will be issued to the original payment method used during the application process. Please note that your financial institution may require additional time to reflect the refund in your account.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updated versions will be posted on this page with the revised date. Continued use of our services after changes constitutes acceptance of the updated policy.