Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Our Help Centre

Whatever you'd like a little help with, you'll find a kind, plain-English answer here. Take your time and have a look around — and if you can't find what you need, our friendly team is only an email away.

How Can We Help You Today?

What You'll Need Before You Begin

A friendly checklist of everything to gather before starting the step-by-step guide — your passport, an email address, and a quiet half-hour.

See What I'll Need

Check On My Application

See where your application is right now. We explain each stage in plain English so you always know exactly what is happening.

Check My Status

Common Questions

Plain-English answers to the questions our travellers ask most often, organised by topic so you can find what you need quickly.

Read Common Questions

Speak to a Real Person

Send our friendly team a message and a real person will write back within 24 hours. No robots — only kind, knowledgeable humans.

Send a Message

Make a Small Correction

Spotted a typo? Need to update something? Here's how to gently let our team know so we can put it right for you.

Make a Correction

Cancel My Application

If your plans have changed, here's a kind, clear explanation of how to cancel and what happens next.

Cancel My Application

Things People Often Wonder

I'm not sure if I need an ETA

Please don't worry. The very first question of our step-by-step guide gently helps you find out. You can also have a look at our Common Questions, or write to our friendly team — we are very happy to help.

I think I made a typing mistake

It's perfectly alright. This is exactly why our team is here. While your details are still being checked, our human reviewer is very likely to spot any small slip and email you with kind, clear instructions on how to put it right.

My application seems to be taking a while

Most applications are decided within 3 working days, but the UK authorities can sometimes take up to 10 working days. This is usually nothing to worry about. Our Timeline page explains every stage in plain English.

I'd like to cancel and get a refund

We completely understand — plans change. Whether a refund is possible depends on which stage your application has reached. Please have a look at our Refund Policy, then get in touch and we'll gently guide you.

I'm worried about sharing my details online

That is a very natural feeling. We use the same security used by major banks, and only the trained members of our team who need to help you will ever see your details. Our Privacy Policy explains everything in plain English.

What the Status Words Mean

When you check on your application, you might see one of these words. Here's what each one means in plain English:

ReceivedWe have your details safely. A real person will start looking over them very soon.
Being CheckedA trained member of our team is currently looking carefully through every answer to make sure everything is right.
Small Correction NeededOur team has gently spotted something that needs to be put right and has emailed you with kind, clear instructions. Please check your inbox.
Sent to the AuthoritiesWonderful — your details have passed our human review and have been securely sent to the UK authorities.
Being DecidedThe UK authorities are now making their decision. This usually takes up to 3 working days.
ApprovedLovely news — your ETA has been approved and is now linked to your passport. You're all set.

Still Need a Hand?

Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. No question is ever too small — a real person is here to help you, every step of the way.

Speak To Our Friendly Team