Common Questions, Kindly Answered

A UK ETA is a small permission, linked electronically to your passport, that allows you to travel to the United Kingdom. There is nothing to print or carry — when you arrive in the UK, border officials will see it on their screen when they look up your passport. Most travellers from countries that previously did not need a visa now need an ETA before they go.

Most likely, yes — if you are travelling from a country that previously did not require a visa to visit the UK. The very first question of our step-by-step guide gently helps you find out for sure. If you'd prefer to ask a real person first, our friendly team is very happy to help you.

Once approved, your ETA is linked to your passport for a set period and allows you to take multiple trips during that time. You won't need to apply again for each trip during the validity period — provided you are using the same passport.

Yes. Once approved, your ETA covers multiple trips to the United Kingdom while it is still valid. If you renew your passport, you will need a new ETA linked to your new document.

Holidays, visiting family or friends, business meetings, and changing planes in the UK on the way somewhere else. If you are coming for a different reason — for example, to work or study long-term — you may need a different type of permission. Our team can help you check.

When you use our service, a real person from our team personally reads through every answer you give and gently makes sure everything matches your passport before anything is sent to the authorities. We act as a kind, careful pair of extra eyes — particularly helpful if you are not used to filling in online questionnaires, or if English is not your first language.

No, we are not. We are a private third-party service providing assistance with UK ETA applications. We are not affiliated with the UK Government or GOV.UK. Our role is to gently guide you through the questionnaire, have a real person check every answer, and look after you with friendly support throughout.

Our fee covers the easy-to-read step-by-step questionnaire, the human review by a real member of our team, the secure handling of your information, sending your details to the authorities on your behalf, the ability to check on your status any time, and friendly email support. The full price is shown clearly on the screen before you pay.

Please don't worry — this is exactly why our service exists. Our team checks every letter and number before anything is sent. If we spot a small mistake, we will email you in plain English explaining exactly what to do.

Our team usually finishes its careful review within 24 hours. After we send your details to the UK authorities, they typically reach a decision within 3 working days, though it can sometimes take up to 10 working days. We gently recommend beginning your application 2 to 3 weeks before you'd like to travel.

A valid passport (with at least 6 months remaining is best), an email address you check often, a debit or credit card for payment, and a rough idea of when you'd like to travel. Please have your passport physically in front of you when you fill in the questionnaire — it makes copying details across much easier.

Yes, please take your time. There is no countdown clock and no pressure. If you'd like to ask a family member or friend to sit with you while you fill it in, that is absolutely fine.

Often, yes — especially if your details are still being checked by our team and have not yet been sent to the UK authorities. Please get in touch through our Contact page as soon as you can, with your reference number, and we will gently guide you through the process. Once details have been sent to the authorities, changes may not be possible.

We handle every cancellation request with kindness, on a case-by-case basis. If our team has not yet started reviewing your details, you may be eligible for a full refund. If our review has already begun, a partial refund may be possible. Please see our Cancel My Application and Refund Policy pages for full details.

Yes. We use the same level of security used by major banks (called 256-bit encryption). Only the trained members of our team who need to look at your details to help you will ever see them. We never sell your information, ever. Please see our Privacy Policy for the full details.

Your payment is taken on a fully encrypted, secure page. We do not store your card details on our pages. Look for the small padlock in your browser's address bar — that is there to reassure you the connection is private.

Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. You can reach us through our Contact page. A real, kind member of our team will reply to you — never a robot.

Please don't worry. Each question in our step-by-step guide has a friendly note beside it explaining what is being asked. If you are still unsure, simply send us a message through the Contact page and we will help you with patient, plain-English instructions.