Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Cancel Your Application

We understand that plans can change unexpectedly. If you need to cancel your application, we've made the process as clear and straightforward as possible. Please review the information below carefully before proceeding.

Before You Cancel

Before submitting a cancellation request, we encourage you to consider whether a modification might be more appropriate. If your travel dates have changed but you still plan to visit the UK, or if you simply need to correct some details, our team can assist with modifications instead. Visit our Modify Application page for more information.

If you've decided that cancellation is the right course of action, please review the eligibility criteria and refund information below so you know exactly what to expect.

Cancellation Eligibility

Your eligibility for cancellation — and the associated refund, if applicable — depends on the current stage of your application:

Before Expert Review Begins

If our compliance team has not yet begun their review of your application, you are typically eligible for a full refund. We process these cancellations promptly.

Full refund typically available

During Expert Review

If our compliance consultant has already begun auditing your application, a partial refund may be available. This is because our team has already invested time and expertise in reviewing your vital details.

Partial refund may be available

After Submission to Authorities

Once your application has been submitted to the UK authorities, cancellation through our service may not be possible, as the official processing is handled by the UK Government. Our service fee covers the review work already completed.

Refund may not be available at this stage

How to Request a Cancellation

To request a cancellation, please contact our support team through our Contact page. When submitting your request, please include the following information so we can process it as efficiently as possible:

Please Include in Your Cancellation Request:

1.Your application reference number (found in your confirmation email)
2.The email address you used when completing your application
3.Confirmation that you wish to cancel your application
4.The reason for cancellation (optional, but helps us improve our service)

What Happens After Your Cancellation Request

Once we receive your cancellation request, our team will review the current stage of your application and determine your eligibility. We will then contact you via email to confirm the cancellation and provide details about any applicable refund. If a refund is approved, it is typically processed within 5–10 working days, though the exact timeframe may vary depending on your payment provider.

If your application has already progressed to a stage where cancellation is not possible, our team will explain your options clearly and help you determine the best course of action. We handle every cancellation request with understanding and care — we know that changing plans can be stressful, and we're here to make the process as smooth as possible.

⚠ Important: Please review our Refund Policy for complete details about refund eligibility and processing. The UK Government's own ETA fee (if already paid) is handled separately and may have different refund terms.
⚠ Expert Note: If you're unsure whether to cancel or modify, we recommend contacting our support team first. Our consultants can review your situation and advise you on the best course of action — whether that's a modification, a cancellation, or simply continuing with your existing application.

Ready to Submit a Cancellation Request?

Contact our support team with your reference number and we'll guide you through the process with care and clarity.

Contact Our Support TeamReview Refund Policy