Our Service Fees, Explained Clearly
We believe you deserve to know exactly what you are paying for and why. Here is an honest, plain-English explanation of what is included.
What Is Included When You Use Our Service
Every application looked after by our team includes all of the following:
An Easy-to-Read Step-by-Step Guide
Our questionnaire is written in plain English, with friendly notes beside each question explaining what is being asked and why.
A Real Person Reads Every Answer
A trained, kind member of our team personally looks over every detail before anything is sent to the UK authorities. There is no automated system here — only careful human eyes.
We Make Sure Everything Is Correct
We specifically look out for the small typing slips that often cause problems: a digit out of place, a name spelled slightly differently, a date in the wrong order.
Your Information Stays Safe
Your details are protected with bank-level security from start to finish. Look for the small padlock in your browser — it is there to reassure you.
We Send Your Details to the Authorities for You
Once you and our team are both happy, we securely send everything across on your behalf and email you a friendly confirmation.
Friendly Help, Within 24 Hours
Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. A real person will reply to you with care.
A Word About the Government Fee
It is important to understand that the UK Government charges its own separate fee for the ETA itself. This is different from our service fee. Our fee covers the friendly human help, the careful checking, and the secure handling of your details. The UK Government's fee covers the official ETA itself.
You will see the full price displayed clearly on the screen during the application, well before you are asked to pay anything. There are no hidden costs.
Why Many Travellers Choose Us
You might be wondering whether it is worth using our friendly service. The honest answer is: it depends on whether you would feel more comfortable with a kind, careful pair of human eyes checking your details first. For many travellers — especially those who don't fill in online questionnaires every day — the reassurance of knowing a real person has looked everything over is well worth it.
A Note About Paying Safely
Your payment is taken through a fully encrypted, secure page — the same level of security used by major banks. We accept Visa, Mastercard. Your card details are never stored on our pages.
Have a question about our fees? Speak to our friendly team — we are very happy to help.