Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Cancel My Application

We completely understand — plans sometimes change. If you'd like to cancel your application, here is a clear, kind explanation of how to go about it and what to expect.

Before You Cancel

Before going ahead, please consider whether a small correction might help instead. If your travel dates have simply moved, or if a detail just needs putting right, we can usually help with that — please see our Make a Small Correction page.

If cancelling really is the right choice for you, please read on for a friendly explanation of the process.

When Can I Cancel?

Whether a refund is possible — and how much — depends on which stage your application has reached:

Before Our Team Has Started Checking

If our team has not yet begun looking over your details, you'll usually be entitled to a full refund. We handle these requests gently and quickly.

Full refund usually available

While Our Team Is Still Checking

If our team has already started looking over your details, a partial refund may be possible. This is because some of our friendly review work has already taken place.

Partial refund may be possible

After Your Details Have Been Sent to the Authorities

Once your details have been sent to the UK authorities, cancelling through us may no longer be possible — the decision is then in their hands. Our service fee covers the review work already done.

Refund may not be possible at this stage

How to Let Us Know

To cancel, please write to our friendly team through our Contact page. To help us look after you quickly, please include the following in your message:

Please Include in Your Message:

  1. 1.Your reference number (you'll find it in the email we sent you)
  2. 2.The email address you used when filling in the questionnaire
  3. 3.A clear note that you would like to cancel
  4. 4.The reason for cancelling (this is optional, but it helps us improve our service)

What Happens After You Get In Touch

Once we receive your message, a real person will gently look at your request and check what stage your application has reached. We'll then write back to confirm the cancellation and explain anything you need to know about a refund. Approved refunds are usually processed within 5 to 10 working days, though your bank may take a little longer to show it.

If your application has already moved beyond the stage where cancellation is possible, our team will explain your options kindly and help you find the best way forward.

An Important Note: Please see our Refund Policy for the full details. The UK Government's own ETA fee (if it has already been paid) is handled separately and may follow different rules.
A Helpful Note: If you are not sure whether to cancel or just make a small correction, please write to us first. Our team can have a kind look at your situation and gently advise you on the best way forward.

Ready to Let Us Know?

Write to our friendly team with your reference number, and we will guide you through it with patience and care.

Speak To Our Friendly TeamRead Refund Policy